CE Installation - SAP and CWM
- Kevin Sa
If you’re installing both a Secure Access Point and ConnectWare Module, please be sure that the location’s IT team are aware of the need to connect an Ethernet cord to their IT infrastructure. Assuming we have permission to connect to their network, follow the steps below.
Record the Device ID from the back of the Secure Access Point (SAP). It will be in small print toward the bottom.
Locate an area to install the SAP.
Ideally, it will be centrally located near most of the smart and potentially connectable equipment to assist with future integrations with Open Kitchen.
It will need access to an Ethernet cable that can reach the network equipment and an available power outlet.
When possible, avoid placing the SAP in an enclosure that could restrict signal range.
Factors in the facility will influence signal range, but generally we see strong connectivity when within 45 feet with minimal obstructions. For more information, review SAP Signal Range.
Please attached the power cord and plug the SAP into an available outlet.
You’ll need to connect the SAP to the customer’s internet equipment using an Ethernet cord. Please plug it into the SAP’s WAN port located on the far left in the image above (farthest port from the power port).
The other end of the Ethernet cord should plug into a port designated by the customer (example: “Port 16 - Cisco switch”).
There should be activity on the power LED and either the 2G or 5G light. If you think there may be an issue with the SAP, please refer to SAP Troubleshooting.
Record the Serial Numbers of all ConnectWare Modules (CWM).
ConnectWare Module Installation Steps:
Remove and discard the cover on the ConnectWare® Dock.
Align the connector between the module and the dock or ConnectWare® Cable Adapter.
Secure with two screws. Tighten screws until they bottom out. Do not over-torque.
Review the original equipment manufacturer’s instructions for any actions needed in the touchscreen of the equipment. This may vary by model.
You should see solid or flashing green lights on the following icons on the ConnectWare Module. If you do not, please review CWM Troubleshooting.
Connection Between Module and Equipment
Connection Between Module and Network/Internet