SAP Troubleshooting

If no lights are lit, check the power cable and the breaker for the outlet. 

The power light will be solid green. 

Either the 2G or 5G light should be lit. It will be flashing or solid green. 

1. Only one of those lights will be in use. The SAP will operate at 2.4G regardless of which light is flashing.

Confirm that the Ethernet cord is properly connected. 

1. The Ethernet should be connected to the WAN port furthest from the power cord.  

The other end needs to be connected to an open DHCP enabled port that was designated by the customer. If the location’s IT group does not want a fully open port, a DHCP port with *.sitesage.net or secure10.sitesage.net and secure192.sitesage.net whitelisted will also work. 

1. If the location’s IT group requires a static IP address for the SAP, that will need to be manually configured.

2. If the IT group wants a more thorough review of the specifications of the SAP, please refer them to SAP IT Requirements and Additional Information.

Look for lights on the end of the Ethernet cord that attaches to the location’s internet equipment. If there are no lights on that side, try another port if one is available and allowed for use. If there are no other ports available or if no light is activated in the second port, try replacing the cord if possible. If the location’s port still does not have a light, contact the location’s IT team. You can also contact Powerhouse Dynamics for guidance. 

If the SAP is online but your equipment is offline, please try to assess if signal range is an issue.

1. One quick way to test signal range is to attempt to connect to the SAP on your phone or laptop.

   1. Go into your device’s network settings.

   2. Look for an area to add/type in a network name. The SAP’s network is hidden and will not display in an ordinary network scan.

   3. For the SSID enter “SiteSageSAP”. The password is “openSiteSage”. These values are case sensitive.

   4. If the signal range is good, you should get a message similar to “connected without internet”.

   5. The SAP will not permit cellphones, laptops, or other types of devices that are not relevant to Open Kitchen to connect to the internet. If you’re able to connect to the network, that alone should indicate that you are within signal range. Loss of connectivity may still occur if signal strength is weak.

2. If signal range is not the source of the issue, there may be a need to troubleshoot the ConnectWare Module on the unit.

3. If you are not using a ConnectWare Module, please contact your equipment provider to troubleshoot further. You may need to reset a Wi-Fi component, manually enter the SAP’s network mentioned in section 7a above, update the firmware on the equipment, etc.

You can contact Powerhouse Dynamics at support@powerhousedynamics.com to help diagnose the issues with your equipment.