Alert Messaging
- nicholas pearson
Open Kitchen can automatically send alarm/alert messages to the user when an alarm condition is detected by a piece of equipment. This type of "Alert" is called the "Connected Equipment Alarm" in Open Kitchen. The message is controlled by the content of the Alerts sheet in the data dictionary.
Sections:
Data Dictionary Template Example:
Key | Enum/Bitmask Value | Message Type | Message |
fault | 1 | message | E-01 Broken Bottom Temp Sensor Reported |
fault | 1 | condition | E-01 Broken Bottom Temp Sensor Reported |
fault | 1 | causes | Component failure |
fault | 1 | troubleshooting | Service Required |
fault | 2 | message | E-02 Broken Heatsink Temp Sensor Reported |
fault | 2 | condition | E-02 Broken Heatsink Temp Sensor Reported |
fault | 2 | causes | Component failure |
fault | 2 | troubleshooting | Service Required |
fault | 4 | message | E-03 Current Too High |
fault | 4 | condition | E-03 Current Too High |
fault | 4 | causes | Input line current (instantaneous) |
fault | 4 | troubleshooting | Remove power from the unit and allow it to cool |
fault | 8 | message | E-06 Line Voltage Too High |
fault | 8 | condition | E-06 Line Voltage Too High |
fault | 8 | causes | Line voltage >264V |
fault | 8 | troubleshooting | May result from power grid fluctuation and should disappear once voltage returns to the normal level |
fault | 16 | message | E-07 Line Voltage Too Low |
fault | 16 | condition | E-07 Line Voltage Too Low |
fault | 16 | causes | E-07 Line Voltage Too Low (<84V) |
fault | 16 | troubleshooting | May result from power grid fluctuation and should disappear once voltage returns to the normal level |
fault | 32 | message | E-08 Zero Cross Frequency Out of Range |
fault | 32 | condition | E-08 Zero Cross Frequency Out of Range |
fault | 32 | causes | Zero Cross Frequency Out of Range (30-80Hz) |
fault | 32 | troubleshooting | Turn unit off for 5 seconds and turn back on |
fault | 32 | troubleshooting | Plug unit into an outlet on a different circuit breaker |
fault | 64 | message | E-13 Dry Kettle |
fault | 64 | condition | E-13 Dry Kettle |
fault | 64 | troubleshooting | Remove the dry kettle |
fault | 64 | troubleshooting | Press the Power icon |
fault | 128 | message | E-16 Communication Error |
fault | 128 | condition | E-16 Communication Error |
fault | 128 | troubleshooting | Reset the power by pressing the Power icon |
Open Kitchen will automatically create and format text messages, email messages or mobile application notifications based on the content of the Alerts sheet.
There are several parts to an Open Kitchen Alert Message and the Alerts sheet provides the content for the messaging. The messages will also be translated into local languages. For highly specialized and technical messaging, it is recommended that the equipment manufacturer provide the desired translations rather than relying on Powerhouse Dynamics to provide the translations.
To automatically generate and render the Alert messaging there are several components that are captured in the Data Dictionary. An example of setting up the Alert Message for a set of possible alarm conditions is shown in Figure 9 Example Alert Messaging Configuration.
Message
Message the subject of the email as well as the title of the message displayed in the email or text body. In example Figure 11 Example Email Alert Message the message field is "E-08 Zero Cross Frequency Out of Range".
Only one message can be supplied per ENUM/bitmask value.
Condition
Condition is used on the Open Kitchen Spotlight page to display current active issues with equipment.
Only one condition can be supplied per ENUM/bitmask value.
Causes
Causes defines a set of bullet possible causes for a specific alert/alarm condition. Multiple possible causes can be supplied for a specific alert/alarm condition by including them in the Alert Data Dictionary sheet.
Troubleshooting
Troubleshooting defines a set of troubleshooting steps for a specific alert/alarm condition. Multiple troubleshooting steps can be supplied for a specific alert/alarm condition by including them in the Alert Data Dictionary sheet.
