Copy Customer Support Knowledge Base Landing page

Powerhouse Dynamics Open Kitchen and SiteSage Support

This self-service portal is available to all of our customers for basic needs. For more advanced support or if you’re unable to find what you’re looking for, please contact us on the right!

Get in contact

• Email

• (844) 545-1515 Ext 3

• Raise a ticket

SiteSage/Open Kitchen Gateways and SAPs

• Gateway and Secure Access Point (SAP) Network Whitelisting

• Gateway Troubleshooting (Video)

• Secure Access Point (SAP) Troubleshooting (Video)

SiteSage/Open Kitchen Thermostats

• Changing Thermostat Setpoints

• Setting the Thermostat Fan Mode

• Changing Thermostat Operating Mode (Heat/Cool)

SiteSage/Open Kitchen Platform

• Logging into Open Kitchen

• Spotlight

• Snapshot

SiteSage/Open Kitchen Mobile Apps

• Mobile App SiteSage/Open Kitchen (Video)

• SiteSage/Open Kitchen Mobile/PC App - Downloads

• Install App Walkthrougharchived

All Powerhouse Dynamics Equipment

• WiTemp+ Battery replacement

Connectware

• ConnectWare Module (CWM) LED Status

• Secure Access Point (SAP) Static IP Configuration

• https://sitesage.atlassian.net/wiki/spaces/PhDKB/pages/373522447

Alerts

• https://sitesage.atlassian.net/wiki/spaces/PhDKB/pages/373194764

• https://sitesage.atlassian.net/wiki/spaces/PhDKB/pages/373850605

• https://sitesage.atlassian.net/wiki/spaces/PhDKB/pages/373850641

Reports

• https://sitesage.atlassian.net/wiki/spaces/PhDKB/pages/373194764