Configure Alerts

By default, this section will appear when you navigate to Admin – Alerts. This page is used to activate, deactivate, configure, and suspend general alerts that users on your account can subscribe to. Use the selection field in the upper left corner to choose which alert you wish to view. The Equipment and Connectivity tabs of the related popup will each have their own set of related alerts. Equipment alerts are intended to indicate a potential concern related to data received from devices in use. Connectivity alerts are designed to highlight instances where devices have stopped sending data to Open Kitchen.

Once an alert is selected, the table will adjust to show you all locations and/or pieces of equipment that the alert can be configured for. To configure an alert, select the row(s) of the alert you wish to setup, and then click the Configure button. The options for configuration will vary slightly depending on which alert you are looking at. Please review the example for the “Connected Equipment Offline” alert in the image below. If you selected multiple rows, any changes you make will apply to all of them at the same time.

The other actions for alerts within this table include Activate, Deactivate, and Suspend. Activate will permit the alert to be sent out to all users that are subscribed to that type of alert. Deactivate will disable the alert for all subscribed users. Suspend allows you to select a number of days for the alert to be treated as deactivated before automatically reactivating. It can be useful to prevent a barrage of alerts while equipment is awaiting expected maintenance or other work is planned that would bring devices offline at the location.

The “Connected Equipment Alarm” in the Equipment alert category contains many different alerts related to your particular devices. These will vary by make and model, so please consult your equipment provider if you have any questions. All alerts activated within this category are grouped together when subscribing a user as shown below.