Note the light pattern on the SAP. (You could take a video to send to support if needed.)
If no lights are lit, check the power cable and the breaker for the outlet.
The power light should be solid green.
The 2G light should be either flashing or solid green.
The 5G light is not relevant. Please disregard any light activity for 5G.
Confirm that the Ethernet cord is properly connected.
The Ethernet should be connected to the WAN port furthest from the power cord.
The other end needs to be connected to an open DHCP enabled port. A DHCP port with secure10.sitesage.net and secure 192.sitesage.net whitelisted instead is fine.
Look for lights on either end of the Ethernet cord. If there are only lights on one side, try replacing the cord if possible. If that does not reconnect the SAP, note which side is missing a light. If the location’s port does not have a light, contact the location’s IT team. If the SAP does not have a light, contact Powerhouse Dynamics.
If the SAP is online, but your equipment is offline.
Please contact your equipment provider to troubleshoot further.
They can contact us at (844) 545-1515 extension 5 or support@powerhousedynamics.com to help diagnose the issues with your equipment.
We are happy to assist technicians on location if they call the same number as well.