Secure Access Point (SAP) Troubleshooting
- PhD Operations
- Kevin Sa
If no lights are lit, check the power cable and the breaker for the outlet.
The power light will be solid green.
Either the 2G or 5G light should be lit. It will be flashing or solid green.
Only one of those lights will be in use.
Confirm that the Ethernet cord is properly connected.
The Ethernet should be connected to the WAN port furthest from the power cord.
The other end needs to be connected to an open DHCP enabled port. If the location’s IT group does not want a fully open port, a DHCP port with *.sitesage.net or secure10.sitesage.net and secure192.sitesage.net whitelisted will also work.
If the location’s IT group requires a static IP address for the SAP, please review the content from the following page. https://sitesage.atlassian.net/wiki/x/9wA5Fg
Look for lights on either end of the Ethernet cord. If there are only lights on one side, try replacing the cord if possible. If that does not reconnect the SAP, note which side is missing a light. If the location’s port does not have a light, contact the location’s IT team. If the SAP does not have a light, contact Powerhouse Dynamics.
If the SAP is online, but your equipment is offline, please refer to ConnectWare Module troubleshooting if you have a module present.
If you are not using a ConnectWare Module, please contact your equipment provider to troubleshoot further.
They can contact us at (844) 545-1515 extension 5 or support@powerhousedynamics.com to help diagnose the issues with your equipment.
We are happy to assist technicians on location if they call the same number as well.