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The other end needs to be connected to an open DHCP enabled port that was designated by the customer. If the location’s IT group does not want a fully open port, a DHCP port with *.sitesage.net or secure10.sitesage.net and secure192.sitesage.net whitelisted will also work.
If the location’s IT group requires a static IP address for the SAP, that will need to be manually configured.
If the IT group wants a more thorough review of the specifications of the SAP, please refer them to SAP IT Requirements and Additional Information.
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You can contact Powerhouse Dynamics at (844) 545-1515 extension 3 or support@powerhousedynamics.com to help diagnose the issues with your equipment.
We are happy to assist technicians on location if they call the same number as well.