1) Have the person onsite download the SiteSage Install App onto a smart phone (preferably an iphone).
2) Go into a phone's WiFi settings and look for a network name starting with SiteSage2_0
If an iPhone is being used, skip down to step 3. The following is for phones that use the Android operating system (including Samsung).
A) Tap and hold on the network and select Manage Network Settings
B) Mark the Show Advanced Options check box
C) Under IP Settings, change it from DHCP to Static
D) Enter the IP address 169.254.1.250
The last three numbers can be anything from 200 through 255
The rest should fill in automatically
E) Tap Save
3) Open up the SiteSage Install App (do not need to sign in)
4) Select the three lines in the upper left corner and tap on Connect Gateway
5) Use Prev or Next until you see the following screen
6) Go to the WiFi settings, connect to the gateway's network, and wait until a connection is made (shows "No Internet Connection" when connected)
7) In the SiteSage Install App, after connecting to the gateway, this screen should appear
If the above screen does not appear and it seems like the app is having a hard time connecting to the gateway, there is another way to bypass it.
A) If an iPhone is being used, have them go to Settings -> General -> Keyboard -> Smart Punctuation. It needs to be temporarily disabled until the gateway is connected.
B) Open a browser and enter 169.254.1.1
C) When prompted for a username and password, enter "admin" in lowercase for both.
D) Proceed to the next step.
8) Select Configure Wireless, click Rescan, and then select the location’s secure non-guest network.
9) Enter the password for the private network, scroll down, and select Apply Network Settings.
10) Reboot the gateway using the red button. Connection should be established.
If the above steps fail, you may need to reset the gateway and try again. Please see Gateway Troubleshooting Guide for more information.