Gateway Installation

Step by step instructions for installing a Gateway.

You will need to have the mobile installer app ready to go. If you have not downloaded it yet, do so before getting started. Android Apple

Locate the network room or manager’s office.
Install the mounting plate in location with access to power and network. Preferably having the top of the gateway pointing towards the location of where the other EMS equipment will be.
Mount gateway to plate with connectors to the right and lights to the left. The power port and Ethernet port on top should be on top.
Plug in the power cord into the wall outlet then plug the cat 5 cable provided into the designated port on the switch.
Insert the CAT-5 patch cord into the ethernet port on the gateway and then install the power cord into the gateway.
Gateway will have all lights blinking then Link light will flash red/orange and then the middle light will be green.
Open installer app and press the green button “+ add Device”.
Select the gateway and tap green “continue” button. On this page, enter the middle five numbers in the box labeled “center digits” and the last four in box labeled “last 4 digits.”

Tap on the button that says “Name” and enter “Gateway <center 5 numbers >” and tap on the Green “Add to location” button.
You should now see gateway under the cloud symbol with a green plus sign in front and a black line to the gateway, if the line is red with a “/” you will need to troubleshoot the gateway.
Take photos of the gateway placement and port connected.

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