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If there is no Ethernet cord, we’re dealing with a WiFi gateway.
Using a phone or laptop, look at your WiFi settings.
If you do not see the location’s desired network, then the location’s IT support needs to help get their WiFi back online before we can reconnect the gateway.
If you see their network, take a paperclip, and gently insert into the hole next to the Data light on the gateway. Press the button inside once briefly so that the lights flash. Press the button again as soon as the lights stay solid for a moment.
Proceed to the next section or reach out to Powerhouse Dynamics support.
The next section can also be used to hook up new gateway to WiFi if the Link light is flashing red/green upon installation
Look for the location’s secure non-guest network or SiteSage.......
Please see Gateway Wi-Fi Setup for more information.