SiteSage Gateway Troubleshooting Steps
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If there is no Ethernet cord, we’re dealing with a WiFi gateway.
Using a phone or laptop, look at your WiFi settings.
Look for the location’s secure non-guest network or SiteSage.......
If you do not see the location’s desired network, then the location’s IT support needs to help get their WiFi back online before we can reconnect the gateway.
If you see their network, take a paperclip, and gently insert into the hole next to the Data light on the gateway. Press the button inside once briefly so that the lights flash. Press the button again as soon as the lights stay solid for a moment.
Proceed to the next section or reach out to Powerhouse Dynamics support.
The next section can also be used to hook up new gateway to WiFi if the Link light is flashing red/green upon installation.
Gateway WiFi Configuration
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2) Go into a phone's WiFi settings and look for a network name starting with SiteSage2_0
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If an iPhone is being used, skip down to step 3. The following is for phones that use the Android operating system (including Samsung).
A) Tap and hold on the network and select Manage Network Settings
B) Mark the Show Advanced Options check box
C) Under IP Settings, change it from DHCP to Static
D) Enter the IP address 169.254.1.250
The last three numbers can be anything from 200 through 255
The rest should fill in automatically
E) Tap Save
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A) If an iPhone is being used, have them go to Settings -> General -> Keyboard -> Smart Punctuation. It needs to be temporarily disabled until the gateway is connected.
B) Open a browser and enter 169.254.1.1
C) When prompted for a username and password, enter "admin" in lowercase for both.
D) Proceed to the next step.
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