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Once located, please follow the steps below. Support is available to assist at any point at (617) 340-6582. Service for customers is extension 207. Technicians should use extension 5.

A picture of a SiteSage or Open Kitchen Gateway mounted on the wall. It is oriented so the status lights are on the right with the power cable at the top.Image Modified

  1. Note the light pattern on the gateway. (Could take a video to send to support if needed.)

    1. If no lights are lit, check the power cable and the breaker for the outlet.

    2. If the Data and Link (outer lights) are blinking simultaneously, try unplugging the gateway and giving it 30 seconds of off time.

      1. If the light pattern appears again, take a paperclip, and gently insert into the hole next to the Data light. Press the button inside once briefly so that the lights flash. Press the button again as soon as the lights stay solid for a moment.

    3. If the Link light is red or flashing red/green, proceed to the next step.

    4. For any other light pattern please contact Powerhouse Dynamics support.

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